1:1 Meeting Management
1:1 meetings can be a cumbersome and sometimes even daunting process. So often, 1:1s are scattered across emails, spreadsheets, and different folders. Team leaders sometimes spend hours preparing and documenting their 1:1s and there are no easy ways for team members to contribute to their own growth.
1:1 Meetings should be motivational and action-oriented. That’s why we designed Stella Connect 1:1s 2.0, a tool directly in the Connect platform that takes coaching to a whole new level.
How It Works
Stella Connect 1:1s tool provides a centralized location for all of your 1:1 meetings so it’s easy for everyone to find exactly what they are looking for quickly and easily.
Easily and quickly prepare your agenda using context such as feedback, QA reviews, metrics and attachments. This includes items saved by team members to help team leaders guide their coaching.
Create an action plan that is visible and trackable to both the agent and the team lead.
Give kudos for a job well done, encouraging positive reinforcement and celebration of wins.
Key Benefits for Your Team
Team leaders can find all of their coaching sessions in one place, so they never have to spend time looking for the right session.
We’ve made it easy to reference and add crucial metrics right within the 1:1 feature, providing a one-stop-shop to the coaching experience.
Kudos serve as a reminder to give team members positive reinforcement for a job well done.
Team leaders and team members have the ability to share notes before a 1:1 session to help everyone be better prepared, making 1:1 meetings more productive overall.
Team members can view actions and kudos directly on the stream to keep them top of mind.
For clients with BPOs, our 1:1 feature allows you to get an inside view into how 1:1s are going at the BPO.
Enabling 1:1s
Click on the gear icon in the top right-hand corner of Stella Connect to access the Settings panel, then click on the 1:1s tile.
Enable 1:1s by flipping the 1:1s toggle to the ON position
1:1s are mobile-friendly! Now, you can conduct and view coaching sessions on-the-go, right on your smartphone or tablet.
Read our next article on configuring your 1:1 settings here.