Company Info

Within the Company Info tile, you will find what you need to set your basic company settings. Your company name, User Login URL, an email subject suffix lives here. We will break down each setting below.

Company Name: The name that best represents your company. Shown in surveys and throughout the account.

User Login URL: This is the web address that your users will login to and that customers will see in their emails (subdomain@stellaconnect.net.) If this needs to be changed, please contact us.
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Forward Email to: Should a customer reply directly to the feedback email instead of leaving a star rating, that email can be forwarded to this address.

Suppression Period: This designates a period of time where additional surveys will be suppressed on one individual customer email (per brand). For example, if you don't want to survey a customer more than once in a day, you would put "1 day" in the suppression period. This helps avoid a survey to be sent on a multiple-solve interaction.

Survey is Marked Finished After (in hours): This setting designates how soon after a survey has been started but is left incomplete we will automatically mark the survey as finished. We recommend giving customers at least 1 hour to complete their already-started survey before marking it as finished, however, note that webhooks for events like Service Recovery, Slack/Teams Notifications, and Medallia Signals Analyzer will not be triggered until a survey is marked as finished so this setting should be kept to the lowest number of hours possible to minimize loss of near real-time webhook functionality.

Here you can pick the channels that you plan to use within Agent Connect. Once a channel is active, you'll be able to customize the customer experience for that channel within your Survey Builder, and evaluate performance across all of these channels.

If you set up custom channels during your implementation, they will also appear here.

In this section you can manage your company branding within your Agent Connect account.

Company Logo: This is the logo that will appear at the top of your sent surveys to customers

Note: Logos should be uploaded in horizontal format for best layout. We will resize so the logo fits on all screen sizes. Please upload a logo with transparent or white background, at least 400px wide and 100px tall. Most image file types are accepted.

Brand Color: This color will be used in the feedback flow your customer sees. Color must be provided in a hex color value and must start with "#"