The Team Member dashboard is a robust break down of performance specific to team member across channels, tags and much more. You can filter by name and set the date range to easily compare over time.

This dashboard can be viewed by Admins, Team Leads and Team Members. Admins can see all team members, Team Leaders can see just their team members, and team members can just see their own information.

Each section described below can be clicked into to see the corresponding list of specific responses. Continue reading for a breakdown of each section:

This chart shows the range of their average star rating over time. The data points will always show in weeks no matter your set date range. You will also be able to see the team members range compared to their team and the company.

Star Rating by Channel helps differentiate individual performance between the different channels you offer. Each channel will be displayed here with the same comparison between team member, team and company.

The Star Distribution chart is an area chart that shows the percentage of each type of star rating over time. This is also shown with weekly data points. You can click each data point to see corresponding survey responses.

This chart shows the different designated areas of improvement your company has set and how many votes this team member has received in the set date range. You can click into each of these to see corresponding responses.

The chart here shows the top 10 tags of this particular team member's tickets and the average performance relative to each of them. You can click into each bar to see the corresponding responses.

There will be a chart representing your additional questions whatever they may be. In this case, we can see the pie chart expressing the percentage of "yes" and "no" to the First Case Resolution question. Another example of an NPS additional question below:

You can also find and access a list of 1:1 sessions for this specific team member. Read more about our 1:1 feature here. Any Kudos and open action items are also displayed on this dashboard.