The Company Dashboard is the place to find an overview of your company's instance and aggregate results for the three key metrics on the platform. These metrics can be set in the Company Info settings. This dashboard will give you a top-down view with performance trending visualization of each metrics and more.

Key Benefits:

At the top of the page you will see filtering options. Each of this will take a look at the details specified and find metrics, tickets, etc for any response that fits the filters.

The overview will show you the top 3 Metrics you've chosen within your Company Info settings. In this case, we are looking at the Star Rating, % Negative and % Resolved in the date range specified above. This will show you the average ratings, how many responses it's pulling the data from and how it compares to the previous chunk of time.

The highlighted Metric card will indicate what the rest of the dashboard will show you. Click into each individual card for a unique breakdown of each. We will dive into Star Rating here.

This chart will show you the ebbing and flowing of the specified metrics over time. Each data point will be a weekly range. You can hover over these data points for more details on number of responses and metrics.

This graph shows the metric highlighted above by channel over time. If you click on a specific data point it will automatically filter the channel you chose and show you individual metrics.

If you have multiple languages enabled, Stella will keep track of the metric chosen by language and plot that here. Clicking a data point will also automatically filter for that language individually.

Here we chart the top tags used in your tickets to help you identify trends and movement in ticket content.

Biggest Moves: Tags with the largest changes in quantity and their corresponding metrics depending on what you have highlighted.

Top and Bottom: The top 5 and bottom 5 tags based on metric observing

A list of the teams who have improved or declined the most in the time frame provided. It will show the number of responses, the % negative and the comparison of the previous time frame. Here you will find a link to bring you to the Teams Report.

Similar to Teams, this shows you up to the top 5 team members with the most increased or decreased performance over the time frame specified. This also shows you the comparison of the previous time frame. You can click the "See All team members" link to access the Team Members Report.

Areas of Excellence (AOE) and Areas of Improvement (AOI) are now included on the Company Trends page. View aggregate AOE/AOI with the ability to dive into each AOE/AOI to explore the underlying feedback contributing to them.

Within this Company Dashboard, you have the ability to subscribe to updates and stay on top of changes week over week. By subscribing to our Email Digest, we will provide a snapshot of the data you see on the Company Trends Dashboard. This information will always be for the last 7 days compared to the 7 days before that.

You can schedule these to be delivered to your inbox daily or weekly at a time of your choosing.