The Company Program dashboard is build to view the deliverability of your surveys. All of the details about how many survey requests have been sent, response rate and suppression all live here. You can also view the click through rates for marketing links on this dashboard.
All Surveys
This will show you the percentage of which your surveys were completed in different categories including responses, comments, rewards, etc.
Marketing Actions
Here you will see any marketing actions should those be enabled. This can include Twitter shares, Facebook shares, follows, custom links and the % of initiations.
Deliverability
Here you can see the number of requested created, how many were not send because of our Do Not Send option, any unsubscribes, suppressions, rejections, bounces and more. You can also click into a report of deliverability per team member. If you feel like a team member is getting significantly less survey responses than the rest, this is a good place to see why!
Not sent: suppression period: The email was not sent because this customer has already been sent a request in the past X number of days. This period length is defined for each company and can be updated in your settings.
Not sent: do not send flag: The email was not sent because the API request defined do_not_send: true.
Not sent: consumer unsubscribed: The email was not sent because this email address had been previously unsubscribed.
Not sent: rejected: This email was not sent because it has recently received a bounce message in a previous attempt.
Soft bounce: The email was sent, but may not have been delivered due to a soft bounce from the receiving email server. There will be an attempt to re-deliver.
Read more about Request Delivery Status here.
Deliverability Over Time
Chart that shows the different statuses of deliverability overtime. You can hover over each data point to see specifics.