Timezone offset updated for all possible offsets

Agent Connect Error Alert recipients are customizable. You can now enter the email addresses of the team members you want to be notified when there is an error with a survey or the integration.

Areas of Excellence is part of the Agent Connect Response.

Agent Connect Icon updated for Lightning views

Timezone offset updated for clients in located in the GMT

Click the link to install the update into your org

Select the Agent Connect Configuration tab

Select Integration Status and scroll to the bottom

Enter the email addresses for the error alert emails

Add Areas of Excellence to the Agent Connect Response page layout.

Channel validation has been removed. We now support custom channels. If you have a request with a channel not set up on Connect (ex. fax), it will no longer error in Salesforce as invalid. It will be on the invalid status page on Connect.

The Missing Originating Record ID (case is assigned to queue) and print the correct error message to the Agent Connect Requests list in the app.

The correct URL is sent to Agent when you resend a survey by clicking the link on the survey details in Salesforce