Build a Happier, Higher-Performing Front-Line Team

Agent Connect lets you unlock the full potential of your front-line team. With Agent Connect, you can capture agent-level performance insights and use them to:

• Reduce agent attrition
• Deliver in-the-moment micro coaching
• Drive more effective 1:1 meetings
• Transform engagement and morale
• Scale your team more cost effectively
• Power incentive and reward programs
• Dramatically streamline and enhance your QA
• Run high impact service recovery programs

Agent Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance.

Customers can rate agents, leave comments about their experience, suggest rewards, or make recommendations for areas of improvement. Feedback is shared directly with agents, managers, and QA teams in real-time via streams, dashboards and performance leaderboards.

We have developed a seamless SFTP integration, which enables you to unlock all the benefits of Agent Connect without any disruption to agent workflow. Through this simple integration you will be able to

Six Steps to Integration

Agent Connect Workflow