Build a Happier, Higher-Performing Front-Line Team

Agent Connect lets you unlock the full potential of your front-line team. With Agent Connect, you can capture agent-level performance insights and use them to:

• Reduce agent attrition
• Deliver in-the-moment micro coaching
• Drive more effective 1:1 meetings
• Transform engagement and morale
• Scale your team more cost effectively
• Power incentive and reward programs
• Enrich Salesforce records through our flexible Data Return API
• Power end-to-end service recovery programs

How it works

Agent Connect works by collecting agent-level feedback from customers after every service interaction. Our humanized and gamified feedback requests delight customers and generate response rates of up to 50%, giving you unmatched visibility into agent performance.

Customers can rate agents, leave comments about their experience, suggest rewards or make recommendations for areas of improvement. Feedback is shared directly with agents, managers and QA teams in real-time via streams, dashboards and performance leaderboards.

Salesforce Integration: Making 1+1=3

We have developed a seamless Salesforce integration, which enables you to unlock all the benefits of Agent Connect without any disruption to agent workflow. Through this simple integration you will be able to:

Six Steps to Integration

Agent Connect Workflow