Monitoring Errors in Stella Connect Admin
You can monitor all of the Stella Connect requests, and any errors encountered, via the Stella Connect API status pages.
To reach this page, Navigate to Stella Connect > Gear icon in top right > Integrations > API Status Page
Once received by the Stella Connect API, two types of requests will be logged here.
All errors in request processing from either the test or production API keys will show on the Invalid Requests tab
All the requests made from the test API keys will show on the Test Requests tab
The below table will help you understand the different errors you may see on this page.
Error | Explanation |
Employee profile not complete | The employee was found, but does not have a complete and approved profile in Stella Connect. |
Deactivated employee | This employee was found, but has been deactivated and would need to be reactivated in order to send Connect requests. |
Employee not found | This employee could not be found. The employee’s email address will be displayed in the adjacent column. |
Invalid customer | There was an issue with the format of the name or email that was provided. |
Channel not enabled for company | This channel has not been enabled in Stella Connect. This can be enabled in the Company Info page. You will also want to confirm that the Consumer Experience for that newly enabled channel reflect your desired copy. |
Channel is in manual mode | This error will only show if you are using a production API key but have not switched that channel from manual to integrated mode. |
Brand signifier not provided | Your company has multiple brands but the API call did not specify a brand label |
Invalid/inactive brand signifier | This error will show in one of two instances: 1) If the brand label in your API call does not match any of the brands found in your Company settings. 2) The brand was found, but has not been activated |
Language not specified | Your company is set up with multiple active languages but the API call did not specify a language. |
Language not available/active | This error will show in one of two instances: 1) The language specified in the API call does not match any of the languages set up for your company 2) The language was found, but has not been activated |