The Agent Connect Technical Support team is here to assist you with any technical challenges or any product questions you may have.
The fastest way contact Technical Support is by selecting Help icon on the top-right corner. Users will also find a link to the Help Center: ? > Contact Us
All admin users will have access to Live Chat Support by default.
Product Documentation: https://hello.stellaconnect.com/en/
Support Office Hours:
Monday - Friday 9 AM – 6 PM EST
2024 Holiday Calendar
Medallia observes the following 2024 US Holidays where our office will be closed.
During these closures, Support coverage will be limited.
Holiday | Date | Day of the week |
New Year’s Day | 1 January | Monday |
Martin Luther King Jr. Day | 15 January | Monday |
Presidents’ Day | 19 February | Monday |
Memorial Day | 27 May | Monday |
Juneteenth | 19 June | Wednesday |
Independence Day | 4 July | Thursday |
Labor Day | 2 September | Monday |
Thanksgiving Day | 28 November | Thursday |
Day After Thanksgiving | 29 November | Friday |
Christmas Eve | 24 December | Tuesday |
Christmas Day | 25 December | Wednesday |
New Years Day 2025 | 1 January, 2025 | Wednesday |